1. Information We Collect

We collect and process the following personal information during registration and while using the App:

• Full Name, Age, and Gender
• Mobile Number (used for login and communication)
• Email Address
• Language Preferences
• Real-time Location Data (with your permission)
• Delivery History and Earnings
• Customer Ratings, Feedback, and Tips
• Referral and Incentive Information
• Device information (such as IP address, OS version, and app version)

2. How We Use Your Information

Your personal information is used to:

• Verify and manage your delivery partner account
• Assign delivery tasks based on your location
• Track your delivery performance and earnings
• Display customer feedback, delivery status, and tips
• Send important notifications related to orders, payouts, or app updates
• Improve app features, customer experience, and technical support
• Manage referral programs, incentives, and rewards

3. Location Access

We require access to your device’s location for the following reasons:

• Matching you with nearby delivery orders
• Helping you navigate and complete deliveries efficiently
• Providing real-time tracking for customers and admins

Your location data is collected only while the App is in active use and only with your consent. You can withdraw location access at any time from your device settings; however, some app functions may stop working properly.

4. Data Sharing

We do not sell, rent, or trade your personal information for marketing purposes. Your data may be shared only:

• With authorized ITG Homes admin or support teams for delivery coordination
• With payment service providers for processing your payouts
• With law enforcement or government agencies, if required by law

All data sharing is done securely and in compliance with applicable privacy laws.

5. Data Security

We take appropriate administrative, technical, and organizational measures to safeguard your data against unauthorized access, loss, misuse, or alteration. While we strive for complete security, no digital platform can guarantee 100% protection against all cyber risks.

6. Data Retention

Your data is retained only as long as necessary to:

• Provide delivery and payout services
• Comply with legal and tax obligations
• Resolve disputes and enforce our agreements

Once your data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

As a delivery partner, you have the right to:

• Access the personal information we hold about you
• Request correction or update of inaccurate details
• Request deletion or deactivation of your account
• Withdraw consent for data collection (such as location tracking)

To exercise these rights, please contact our support team at support@itghomes.com.

8. Children’s Privacy

The ITG Homes Delivery Partner App is intended only for individuals aged 18 years and above. We do not knowingly collect or store information from minors. If such data is identified, it will be permanently deleted.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect new features, regulatory requirements, or business practices. Significant changes will be communicated via in-app notifications or email. Continued use of the App after such updates means you accept the revised policy.

10. Contact Us